Terms & Conditions

Clients are kindly requested to read these Terms and Conditions carefully. Bear Necessities reserves the right to change these Terms and Conditions on the Website from time to time, and by using the Website the client agrees to the Terms and Conditions as they appear whether or not the client has read them.

1. Detailed description of goods and/or services

Bear Necessities is an online business that supplies waste-free lifestyle products.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 (three) business days and delivery confirmed by way of order number. All orders will be attended to by way of a Courier Service and such Courier Service will operate in South Africa only.

3. Collection policy

Subject to availability and receipt of payment, the products ordered may be collected, which option may be executed upon checkout. Collection date and time to be arranged telephonically or via email.

4. Export restriction

The offering on this website is available to South African clients living in South Africa only.

5. Return and Refunds policy

The provision of goods and services by Bear Necessities is subject to availability. In cases of unavailability, Bear Necessities will contact the client in respect of alternative options. Should the client however not wish to proceed with an alternative option suggested, Bear Necessities will attend to a full refund within 30 days.

Only orders that have not yet been paid for may be cancelled. Cancellation of orders, which have already been paid for by the client, can only be attended to in the event that the package has not already been collected by the Courier Service, and will attract a 10% administration fee.

In the event of a client receiving a damaged and/or incorrect product, the client must inform Bear Necessities within 1 (one) working day of receiving the product and the necessary arrangements will be made to attend to a refund of the damaged product alternatively to exchange the incorrect product, for the account of Bear Necessities.

6. Customer privacy policy

Bear Necessities places a high value on your personal information and your privacy. Personal Information provided by clients will be kept confidential.

Bear Necessities shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

7. Payment options accepted

Payment can be made via Visa and MasterCard. Bear Necessities will also accept payment by way of electronic bank transfer and payments by way of Zapper.

8. Credit card acquiring and security

Card transactions will be acquired for Bear Necessities via PayGate (Pty) Limited who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

9. Customer details separate from card details

Customer details will be stored by Bear Necessities separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

10. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

11. Responsibility

Bear Necessities takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

12. Country of Domicile

This website is governed by the laws of South Africa and Bear Necessities chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Stockowners Office Park, Howick, Kwa-Zulu Natal, South Africa, 3290

13. Variation

Bear Necessities may, in its sole discretion, change this agreement or any part thereof at any time without notice.

14. Company Information

The website is run by a private company based in South Africa trading as Bear Necessities (Pty) Limited and with registration number 2018/541365/07.

15. Bear Necessities Contact Details

Naomi Gronewald – ‭064 904-0041‬

16. Company Physical Address:

Bear Necessities is currently only an online store and can be contacted as per the contact details provided above. As per the delivery options, collection can however also be arranged telephonically or via email, subject to availability at the discretion of Bear Necessities. This option may be executed upon checkout.